Regulatory

We maintain professional indemnity insurance in accordance with the rules of the Solicitors Regulation Authority. Details of the policy are available for inspection upon request.

Michael Bauer or Jane Hunter will carry out your work. They are both solicitors with more than 20 years’ experience. Michael Bauer supervises Jane Hunter’s work.

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure by using the link below. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Since 1 April 2023, the time limit for referring a complaint to the Legal Ombudsman is generally one year from the date of the act or omission being complained about, or one year from when you should have reasonably known there was a cause for complaint. Additionally, the Legal Ombudsman requires complaints to be referred within six months of receiving a final response from the service provider (i.e. us) as long as we have informed you about your right to complain to the Legal Ombudsman.

If you would like more information about the Legal Ombudsman, please contact them.

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: [email protected]

Legal Ombudsman PO Box 6167, Slough, SL1 0EH

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

• Click on for complaints procedure;
• Click on for employer privacy notice;
• Click on for employee privacy notice;